In response to these insights, a set of recommendations are proposed for Greater Manchester following 5 key themes:
1. Co-locate offers
“Organisations are brought together to deliver services, but can they support someone in a way that doesn’t bounce them around between 20 different organisations? Can they collectively set out what the pathway to accessing the services people need looks like? It is about aligning offers, speaking to each other. It’s not about partnership meetings between organisations but real operational connectivity.”
Michelle de Oude – Co Chair of the GM Disabled People’s Panel
2. Deliver offers flexibly
“We’re very flexible; we don’t have a set model, we work with the person and ask them what they want: do they want in person, online, do they want to meet in a park. We even go to some people’s houses and risk assess that if people aren’t comfortable leaving the house. We know our community, and we know that we need to be flexible to be neuro-inclusive.”
Sam Palmer – CEO of Respect for All
3. Timetable support simultaneously
“We used to have a crèche before Covid, but it closed during the pandemic and never re-opened. It worked very well for bringing parents and carers to the space. However, childcare is very expensive to provide, and it was heavily subsidised by ourselves. It worked well to break down barriers and allow parents and carers to access learning or exercise classes.”
Reverend Christine Aspinall – St John’s Centre
4. Connect people to everyday support
“Some of the barriers are just about knowing what’s on, particularly for people who are not digitally aware. Things can get lost a lot more. Traditional media and local newspapers have all stopped pretty much. People feeling like a space isn’t for them is a big barrier to overcome. People being intimidated to come through the threshold the first time, that’s a barrier for any building. Having clear signage and notices outside and opening times. Having a good website and making sure your partners have that information as well. Stakeholder engagement and networking is key.”
Annoushka Deighton – Stretford Hall
5. Set minimum inclusion standards
“Access and inclusion for all communities should not be based on what that locality has available to them. It should be something at the Greater Manchester level where it says, “here’s the key principles that your community centres must adopt, staff must have this training, they must have had this co-production session with people with lived experiences to ensure that services are accessible for a range of people.” That’s the ask: inclusion embedded and not left to the localities. Inclusion is inclusion. It’s not something that can be interpreted differently at a locality level.”
Ben Andrews – Beyond Empower