In the UK, nearly 1 in 5 people live with a condition or impairment, yet many public spaces remain inaccessible due to inadequate infrastructure and a lack of diverse design.

To help change this, Publica and Landsec have developed a set of inclusive design principles that address the places, processes and knowledge and skills required to deliver inclusive urban environments.

The report provides a framework for designing, developing and managing inclusive spaces, featuring key actions, relevant case studies and valuable resources to inspire ambitious, equitable and welcoming design. It calls on development and management teams to recognise and address the barriers faced by those with diverse needs, whose lived experiences are often excluded from development processes.

By understanding diverse needs and equipping teams, consultants and service partners with the right tools, we can deliver public spaces that promote true inclusion and independence for all.

1. Inclusive places

Design and deliver spaces that are safe and accessible, accommodating diverse needs and experiences. This includes physical accessibility, emotional wellbeing, the availability of necessary amenities and activities, and a sense of belonging.

2. Inclusive processes

Conduct effective community engagement with people with different lived experiences. Support meaningful participation and lead transparent communication of key decisions. This includes regularly monitoring changing community needs once a space is in-use.

3. Inclusive knowledge and skills

Provide ongoing education and training for teams to understand and deliver inclusive design and operations. Foster a culture of communication, learning, and listening. Ensure a range of perspectives and lived experiences are represented in your teams.